Car parking At alderley Park

All visitors to Alderley Park automatically access 2 hours of free parking.

Staying longer? Simply take a ticket and pay on exit.

Car Parking FAQs & Tariff

How does the management system work?

ANPR cameras have been installed at the entrances and exits of all of the car parks. The barrier will raise to let you in, recording your entry and if your vehicle is pre-registered, the barrier will raise on exit.

The vast majority of our customers will have a ‘drive in- drive out’ experience as their car will be registered on our system and a long term licence in place, so no payments will need to be made at each visit.

There will also be a self service on-line portal whereby individuals or companies can sign up for spaces themselves on a monthly, quarterly or annual basis, or on a pay as you use basis.

Pay stations are available in each car park should you wish to pay before reaching the barrier, where you would need to pay via contactless payment if you haven’t already settled your stay.

How much does it cost to Park?

Please see the car parking tariff below.

Can I register more than 1 vehicle?

Yes of course. When you or your company provide us with the vehicle registration numbers of their staff, there can be up to 2 vehicles registered per person.

How do I access the pre-booking portal?
Please follow this link which will take you to the booking page for short term bookings.

For long term contracts, please visit this link.

If I am just on site to visit the gym, do I still need to pay?

Upon entry to the gym car park (through the barrier) you will need to take a ticket and Everybody Leisure will validate this at reception for you, free of charge.

In the event of it being full, you can park elsewhere on site for free for 2 hours.

Do motorcycles have to pay for parking ? 

The motorcycle bays that we have available across the site will sit outside the barrier system and therefore will be exempt from parking fees

How much notice is needed to record visitors on to the system?

As little as 5-10 minutes but we would recommend booking before you set off on your journey to the park.

How can taxis drop off and collect within the car parks? 

Taxis will be able to make use of the 2 hour free parking and will also still be able to pick up from outside Radnor Reception and Glasshouse Reception

What if the barriers aren't working? 

If you find yourself unable to exit a car park, each barrier as an intercom to security who will assist you in exiting.

Do car parking charges apply on weekends? 

Yes the parking charges do apply at weekends and will be the same as the tariff above.

How will we know if car parks have spaces free? 

We are installing several electronic boards across the park that will display the availability of each car park, similar to ones you would see somewhere like a large shopping centre.

How long do I have once I have paid at a paystation to leave the car park? 

We have set the time to 20 minutes which should be enough time to return to your car and make you way out of the car park.

Would there be any refund/cancellation charge if tickets turned out to be unrequired?

Unfortunately we are not in a position to administer refunds on tickets that are surplus to requirements.

Terms & Conditions

1. General

1.1 These terms and conditions ("Terms") apply to all bookings for services made via the http://alderleypark.evopark.de or http://alderleypark-admin.evopark.de (you will be provided with a copy of these terms when you order and it is that version of our terms and conditions that applies to your purchase).

1.2 Any contract made between you and us via this website is governed by English law and any dispute between us will be resolved exclusively in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

1.3 The official Alderley Park website is owned by Alderley Park Limited (Company number: 08750740) which is incorporated in England. The registered office is Alderley Park Limited, Union, Albert Square, Manchester M2 6LW.

1.4 In these Terms, references to "the Park" are references to Alderley Park Limited. In these Terms "you" and "your" refer to the person who makes a booking for our service and "we" and "us" refers to the Alderley Park, as described above. The contract for car parking is made between you and the Park.

1.6 Alderley Park reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service and all bookings are subject to this right.

1.7 The Park reserves the right to change these Terms at any time, but once you have made a booking the Terms which apply are those which were on the website at the time of booking. We recommend that you always read these Terms before booking, to satisfy yourself that you accept them.

1.8 These Terms, along with all other relevant terms and conditions that are referred to in these Terms and any other terms referred throughout the booking process, constitute the entire agreement between you and the Park with respect to the sale of the relevant services.

1.9 We reserve the right if prevented from supplying the car parking due to circumstances outside of our control to cancel our contract or provide a suitable alternative parking location at no extra charge. We will attempt to provide as much notice as possible. Where this is not possible or alternative parking is not required we will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur caused by circumstances outside of our control.

1.10 We are only supplying you with car parking under the contract and will not be responsible for any costs, compensation or expenses relating to any other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking and exit.

1.11 No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the Park.

1.12 Although we attempt to provide our customers with a satisfactory service should you have any complaints, please use our online feedback process:

https://www.alderleypark.co.uk/contact

1.13 Should you need to contact us, please call our Customer Contact Centre on the  following phone number:

01625 512345

2. Your Booking

2.1 Bookings can be made by persons aged 17 years or over.

2.2 You are entering into a contract with the Park for the car parking product as described on the website for the dates and times confirmed in the online booking process and set out in your booking confirmation. The date of the contract is the date of confirmation of the booking by email. Your booking is valid for any car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.

2.3 Bookings must be made at least 10 minutes prior to your arrival time at the Park. All Car Park bookings are subject to availability and the Park reserves the right to withdraw availability at its entire discretion for a given date.

2.4 When you book car parking via our website you will be given a unique booking reference number, you will need this if you want to make any changes to your booking.

2.5 You must not resell or transfer any booking (in whole or in part).

2.6 The price you pay is the price accepted and confirmed to you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the duration of your stay in the car park. The booking is valid for a single park entry and exit during the dates you have booked.

2.7 A height restriction applies to all multi storey car parks across Alderley Park.

Mereside A =         (6 ft.     )

Mereside B =        (6 ft.    )

Glasshouse Multistorey = 2.1M (6 ft. 10 inches)

2.9 Please be aware that our car parks use a number plate recognition service and as such please ensure that your vehicle registration plate number is accurately entered at the point of booking.

3. Payment

3.1 Payment must be made in advance and online. Payment may be made using one of the payment methods set out on the website. We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.

3.2 When you have completed your booking having provided all of the necessary details, we will send you email confirmation of your booking. You are responsible for supplying a valid email and we cannot be held responsible for non-delivery due to transmission failure or an incorrect address details provided to you.

4. Cancellations and Amendments

4.1 Refunds or amendments will be made at the discretion of APL. Please contact travel@alderleypark.co.uk to make a refund or amendment request.

5. Entry / Exit Procedures

5.1 You must enter/exit the car park following the instructions provided to you in your e-mail confirmation and on the car park booking confirmation page.

5.2 Please be aware that our car parks use a number plate recognition service and as such upon entry the barrier will read your vehicle registration plate and the barrier will automatically raise to allow entry.

5.3 Upon entry if you have not pre-booked, the barrier will read your vehicle registration plate and automatically print a ticket for you. Please take this ticket and the barrier will be raised to allow entry. This ticket must be kept safe as customers will be required to insert the ticket into the paystation and/or exit barrier in order to exit the car park.

5.5 If your number plate is not recognised or is not consistent with the number plate for which you have booked, you will need to press the barrier ‘Assistance’ button.

5.6 Your booking is only valid on the specified dates. Any additional car park charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will be payable upon exit of the car park and will not be refunded.

5.8 If you lose your parking ticket, APL reserves the right to charge the full day rate, based on the car park tariff, upon exiting a car park.

6. Car Park Conditions of Use

6.1 You acknowledge that you enter into this contract with us on the basis of these Terms. You agree to indemnify us for any losses we suffer in respect of any breach of these Terms, including but not limited to overstay charges and charges for breaching the car park terms including leaving the car park without paying any unpaid charges which are due for the car.

6.8 All vehicles are parked at the owner’s risk. When you have parked your vehicle, it is your responsibility to:

• lock your vehicle securely;

• fully close all windows of your vehicle;

• apply your handbrake properly;

• engage any steering lock, alarm or immobiliser you have;

• not leave any animal or person within your vehicle;

• remove your possessions and ensure that any possessions you decide to leave in your vehicle are placed in a locked boot and are not on display.

6.9 The Park is not responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. The Park and its subcontractors do not accept any valuables or other articles for safe custody.

6.10 Where CCTV cameras are installed in our car parks they are used to assist in the proper running of the car park. The CCTV cameras may also act as a deterrent to criminal activity. We do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in car parks where CCTV is installed. If you believe that criminal damage has been caused to your vehicle/property you should report this to the police. In the event that there is any footage available, the local Police force has full access to all of our CCTV and the Park would fully cooperate with any police investigation as needed.

6.11 While the Park uses reasonable endeavors to ensure that the car parks are secure, the Park does not guarantee that they are a secure environment.

6.12 Vehicles must be parked, wholly, in the appropriate marked bays only. Additionally, vehicles must be parked in a manner so as not to cause any obstruction to other car park users.

6.13 You must comply with all directional signage and other instructions when in the car parks.

6.16 We reserve the right to refuse the admission of any vehicle to the car park for any reason whatsoever and may remove from the car park or move within the car park any vehicle by whatever method we consider reasonable.

6.17 We reserve the right to move vehicles within the car park, by driving or otherwise, to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of its parking facilities.

6.18 We additionally reserve the right, where the car park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the Park or otherwise as may be expedient.

6.19 No vehicle shall be towed into the car park and no work on or cleaning of vehicles by users or their agents is permitted in the car park.

6.20 No activity in connection with the selling, hiring or other disposal of vehicles shall be carried out in the car park.

7. Electric Vehicle Charging

7.1 Electric vehicle charging is available in Glasshouse Multi Storey Car Park.

7.2 The 16 charge points available are managed by PodPoint. You must register with PodPoint and use their app to charge your car.

7.3 For issues please contact support@pod-point.com

7.4 We do not guarantee that your vehicle will be fully charged upon your return.

8. Damage Notification and Complaints Procedure

8.1 If your vehicle sustains damage while in a car park or if you lose your vehicle or any of your possessions from your vehicle while it is in a car park, you should:

• immediately inform a member of the security staff. The on duty Manager/supervisor will then document the incident.

• in the case of theft, immediately inform the police

8.2 Vehicle claims cannot be considered unless they are reported and documented prior to departure from the car park. We accept no liability for loss or damage, including any damage to your vehicles paintwork (including where caused by a third-party) unless proved to be caused by our negligence.

8.5 We do not accept liability for any damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in any car parks at the Park from time to time.

8.6 If you wish to register a complaint about the service that you have received please use our online feedback process detailed within paragraph 1.13 above.

8.7 If you damage another customer’s vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.

9. Disposal of abandoned vehicles

9.1 If you fail to collect your vehicle more than 28 days after the date which you have specified for exit in the booking then, we will deem the vehicle to have been abandoned in the absence of a written notification to us specifying the following:

• the vehicle registration number;

• its approximate location within the car park; and

• the reason for the delay in collection plus details of the expected (revised) collection date.

9.2 We reserve the right to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal registered owner of the vehicle, to take steps ourselves to remove) and to dispose of or sell your vehicle.

9.3 Before disposing or selling an abandoned vehicle we will refer the matter to the appropriate authorities, which may include the local council, police and the DVLA. We will also affix a notice to the vehicle at least 7 days before the date on which we propose to remove the vehicle.

9.4 Where we sell an abandoned vehicle at auction, the proceeds of sale will be applied in and towards satisfaction of all sums owing to the Park. Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.

10. Parking Contraventions

10.1 In using the car park, you agree to abide by any additional terms that may be displayed in or around the car park. If on entry to the car park you are not willing to abide by the additional terms then please leave the car park immediately.

10.2 It is important to the effective management of the car park:

• that you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed or an entitlement to use that space);

• that you park within a marked bay;

• that you comply with all signs in the car park.

10.3 The following are not permitted in our car parks, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in our car parks:

• conducting any service work, cleaning or repairs to your vehicle;

• carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;

• filling or emptying of fuel tanks;

• misusing or damaging any part of the car park;

• parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;

• driving dangerously or too fast;

• making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;

• filming or taking photographs;

• cooking or lighting fires;

• using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;

• doing or attempting to do anything which is a criminal offence;

• spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.

10.4 The use of this car park may be regulated by traffic orders or bye laws under which a charge will be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw.

10.5 If the equipment in the car park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.

10.6 If you park your vehicle either in a parking bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed or an entitlement to use that space) or if you park outside of a marked bay you will the Park reserves the right to charge you a fine of £5 per day (or such other fine as set out on the terms and conditions on entry to the car park). We may require you to pay this fine on exit from the car park.

10.7 If you breach these terms and conditions and incur any additional charges, such as overstay charges or charges for parking in the incorrect parking bay, we may use a third party to collect such charges from you where you do not pay such charges on leaving the car park. Our third party will send you a notice of any unpaid charges along with notice of how long you have to pay those charges and any administrative fees payable. If you do not pay the charges within the relevant timeframe, you will be issued with a further notice which will set out any further charges payable by you as result of your failure to pay. These charges will vary depending on what your initial charge is payable for, with a minimum charge of £100 payable where you have overstayed for under 24 hours. We recommend you carefully read any such notices setting out the charges and payment dates, discounts may be stated for prompt payment.

12. Events beyond the Park’s control

12.1 We do not accept liability for any failure by us to perform our obligations due to an event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of car parks.

12.2 Except as expressly stated in these Terms, we shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in paragraph 12.1.

13. Our liability to you

13.1 The Park will act with reasonable skill and care when providing services to you.

13.2 Nothing in these Terms limits our liability in the case of death or personal injury caused by our negligence, or in the case of fraud.

13.3 Our liability to you for the provision of car parking shall be limited to £50,000.

13.4 Without prejudice to paragraph 8.5 of these Terms, we do not accept liability for:

• any indirect or consequential loss;

• any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings;

• for theft of or from your vehicle unless you have entrusted the keys of the car to the Park and then only provided that the keys have been used in order to carry out the theft or where such damage or theft is caused by the negligence of the Park or its agents or employees, and then only to the extent that the Park’s negligence has caused or contributed to the relevant damage or theft.

13.5 You should be aware that it is impossible to exclude persons misbehaving from our car parks and that we cannot therefore guarantee the security of your vehicle or its contents.  Accordingly the Park, its servants and agents will not accept liability in respect of any loss, destruction, theft of or from, removal of or damage to the vehicle.